Effective Date: January 1, 2025
This Website and the Services provided by MyMind, including its employees, contractors, agents, and interns ("MyMind"), are governed by these Terms and Conditions, in addition to the MyMind Confidentiality Statement, Privacy Policy, User Agreement, and Cancellation Policy (collectively referred to as "the Regulations").
By accessing this website, sending an email requesting help or advice, or availing of any service provided by MyMind, you ("User") automatically accept and agree to the Regulations. You acknowledge that you have read and understood the Regulations and agree to be bound by these terms and conditions. If you do not agree to the terms and conditions of this Agreement, you must not access or use the websites or services provided by MyMind, including:
- https://mymind.org
- https://app.mymind.org
- https://support.mymind.org
- https://mymindatwork.ie
- https://app.mymindatwork.ie
MyMind at Work Services
Each company or company representative wishing to purchase MyMind at Work services must register through the MyMind at Work app, available at https://app.mymindatwork.ie ("the app"). The app is operated by MyMind, a nonprofit organisation with charity registration number CHY17600.
Individuals wishing to use MyMind services must register through the MyMind Appointment system, available at https://app.mymind.org ("the website"). The system is also operated by MyMind, a nonprofit organisation with charity registration number CHY17600.
Services Provided
MyMind consultants provide mental health support through both face-to-face appointments at designated offices and online services using a comprehensive "Online Service" platform. Video calls are conducted through secure systems available on the MyMind Appointment website at https://app.mymind.org.
Affordable Pricing
MyMind services are designed to be affordable, and the current pricing list is published and regularly updated. Companies and individuals are encouraged to check the website for the most up-to-date pricing information.
Confidentiality
Clients' personal details are used solely for the purpose of scheduling appointments with mental health professionals. MyMind ensures that personal details are not shared with third parties, except in specific and limited circumstances outlined in our Confidentiality Statement. Additionally, when clients use MyMind services, their details will remain strictly confidential and will not be shared with any third party without their explicit consent.
By sending an email requesting help or advice, you automatically grant MyMind permission to anonymously cite described problems or situations in any online or published educational materials. Personal details will always remain anonymous unless expressly permitted otherwise.
Correspondence and Consent
The correspondence between clients and mental health professionals is treated with strict confidentiality. Such correspondence cannot be published without the written consent of MyMind and the express consent of the client involved.
Cancellation and Refund Policy
Purchased services cannot be refunded. However, purchased services do not have an expiry date, allowing clients to use them at any time. Clients are encouraged to contact MyMind if they wish to reschedule or manage their appointments.
Security Measures
We use state-of-the-art EV SSL (Extended Validation Secure Socket Layer) encryption for the entire mymind.org and mymindatwork.ie domains to secure sensitive information and ensure client privacy.